Google-verified65 Google reviews
Kevin arrives on time, diagnoses problems thoroughly, and explains repairs in plain language without upselling. Staff wear protective covers, clean up carefully, and test work multiple times before leaving. Pricing matches quotes with no hidden fees, though recent complaints note part-time plumbers lack card readers and one refused to issue a cash receipt despite Ontario law requiring it.
Most recent reviews praise named technicians Kevin, Mike, and Darshan for efficiency and courtesy. Older complaints surface: one family was quoted $8,000 for root intrusion later cleared free by the city, and a customer faced billing issues and lack of proper documentation from a part-time plumber.
Recent shift: Recent reviews (past year) are uniformly five-star and focused on thorough diagnosis and fair pricing with named staff. Older reviews (2-3 years ago) mention other technicians (Darshan, Dwayne) with consistent praise. A significant negative from 9 months ago (crushed-pipe overquote) and a 4-star complaint 2 months ago about part-time plumber payment/receipt practices suggest inconsistency in customer experience depending on which plumber is dispatched.
Ethos arrives promptly, diagnoses issues efficiently, and explains work clearly before starting. Technicians like Cole, Will, Shawn, Gus, and John earn consistent praise for skill and respect; the team leaves work areas clean and handles complex jobs without shortcuts.
Most reviewers praise Mike, John, and the office staff (Demetra, Adrian) for speed, knowledge, and honest pricing on sump pumps, drain work, and renovation jobs. However, two recent reviews flag serious gaps: one customer paid $250 for a failed leak investigation, was upsold $30,000 in waterproofing instead of finding a simple water-shutoff leak, and was ignored when requesting follow-up. Another paid for a pipe replacement job that never started, with no return calls. These contradictions suggest inconsistent execution or variable attention to challenging diagnostic work.
Customers book Dr HVAC repeatedly for both emergency and planned work, naming specific technicians like Harjot, Travis, and Dorian who arrive on time, explain their work, and handle tight spaces and complex installs with care. Staff send photos of problems and finished work, weekend calls are handled professionally, and despite higher pricing than some competitors, reviewers say the consistent quality and trusted reputation justify the cost. The business operates across East York, Toronto, and the broader GTA. Furnace and AC work dominate feedback, but recent reviews also praise bathroom and kitchen plumbing installs, drain cleaning, and water heater service. Technicians are named by first name in most reviews, suggesting a culture of transparency and accountability that customers notice and value.
Last updated 2026-08-13