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Shanks Plumbing & Heating Ltd

Updated 2026-09-13 · 11,245 reviewed · 301 listed · Scored from 102 Google reviews · How we rank ›

4.5(102) 72 composite score See reviews on Google ✓ Google-verified
Backflow Prevention & TestingWater Heater Installation & RepairLeak Detection & Pipe RepairEmergency PlumbingPlumberDrain & Sewer CleaningBathroom & Kitchen Plumbing Remodel

Google-verified102 Google reviewssince 1948; over 65 years

Shanks Plumbing & Heating Ltd
Location
East York
Services
Backflow Prevention & Testing, Water Heater Installation & Repair, Leak Detection & Pipe Repair
Reviews
102
Ranking
#72 in Backflow Prevention & Testing
Best for
homeowners needing rapid emergency repairs with experienced technicians

Core details are sourced from this business's Google Business Profile (checked 2026-09-13). Website-sourced details were fetched 2026-08-13.

What reviewers think

Shanks delivers fast, competent work that often exceeds customer expectations. Mark and Eric earn consistent praise for professionalism and thoroughness. However, communication gaps between office and technicians lead to incomplete scopes, missing parts, and inflated quotes. Several customers report paying $250-2000 for jobs that required their own intervention afterward, and one documented parts marked up 300% on minor repairs.

Praised for
  • fast response and quick diagnosis
  • skilled and courteous technicians
  • proactive advice on prevention
  • professional work quality
punctualskilled-staffresponsiveclean-workhonest-assessment
Best for: homeowners needing rapid emergency repairs with experienced technicians

Strengths

  • same-day and weekend emergency response
  • technicians deliver preventative advice
  • established reputation (65+ years)
  • insured for high-rise condo work

Worth knowing

  • Technicians Eric, Mark, and Yusuf named in reviews
  • Emergency calls answered on weekends and within one hour
  • Eric noted for bringing replacement items to avoid second service call
  • One customer paid $250 for incomplete toilet repair requiring landlord follow-up
  • Parts marked up reportedly 300% on small jobs (e.g. valve listed $25, charged $72)
  • James (customer service) reportedly shouted back when tenant called to complain
  • Reckless driving incident reported on 401 eastbound at Avenue Road
  • Company states they prefer renovations over small jobs

How it compares

  • Rated 4.5 against a 4.86 average across the 230 drain & sewer cleaning businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 71
Review volume 87
Review recency 73
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
88
4
2
3
0
2
2
1
10

Questions people ask

Do you respond to emergencies on weekends?
Yes. Customers report emergency calls answered and resolved on weekends, with one burst pipe repaired within an hour on Saturday.
Will you bring parts with you to avoid a second visit?
Sometimes. Eric is noted for bringing replacement toilets and other items proactively to complete jobs in one visit, but this is not standard.
Do you work in condos?
Yes. The company states they are insured to work in condo buildings over 5 storeys tall.
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Last updated 2026-09-13