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Plumbers Direct

Updated 2026-09-13 · 11,245 reviewed · 301 listed · Scored from 86 Google reviews · How we rank ›

4.8(86) 88 composite score See reviews on Google ✓ Google-verified
Emergency PlumbingWater Heater Installation & RepairDrain & Sewer CleaningLeak Detection & Pipe RepairBackflow Prevention & TestingPlumber

Google-verified86 Google reviewssince 2000

Plumbers Direct
Location
Old Toronto, Toronto
Services
Emergency Plumbing, Water Heater Installation & Repair, Drain & Sewer Cleaning
Reviews
86
Ranking
#91 in Emergency Plumbing
Best for
Toronto homeowners and property managers needing reliable emergency response and honest repair work.

Core details are sourced from this business's Google Business Profile (checked 2026-09-13). Website-sourced details were fetched 2026-08-13.

What reviewers think

Plumbers Direct handles emergency calls within minutes and arrives as promised. Tenzin appears on multiple jobs and explains work clearly; Joyce manages bookings and billing with patience, answering after-hours emergencies. Customers return repeatedly for different services and describe transparent pricing and efficient, thorough work.

Praised for
  • fast response and on-time arrival
  • knowledgeable and skilled technicians
  • transparent pricing and fair costs
  • professional staff with strong communication
  • staff named Joyce and Tenzin consistently praised
punctualfair-pricingskilled-staffresponsiveclean-workhonest-assessmentquick-responsereliable
Best for: Toronto homeowners and property managers needing reliable emergency response and honest repair work.

Strengths

  • Emergency response within minutes
  • Same technicians (Tenzin, Joyce) build repeat customer relationships
  • Staff explain work and options upfront
  • Open 7 days, after-hours emergency dispatch

Worth knowing

  • Tenzin: plumber frequently named for multiple service types and repeat jobs; praised for efficiency and explanation
  • Joyce: staff member handling bookings, billing, and after-hours emergency calls; reviewers cite her patience and detail
  • After-hours emergency calls answered by Joyce; one review cites 4 am toilet emergency routed to technician by 7:30 am
  • The business holds Plumbers Licence #P26432, Homestar verified status, and CovidSafe certification (per their website)
  • Operating since 2000 (per their website claim)

How it compares

  • Rated 4.8 against a 4.83 average across the 271 emergency plumbing businesses listed here.
  • Has more Google reviews than 61% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 87
Review volume 84
Review recency 96
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
82
4
1
3
0
2
0
1
3

Questions people ask

Can they come out after hours for emergencies?
Yes. Joyce answers after-hours calls and dispatches a technician. One reviewer called at 4 am and got a technician by 7:30 am.
Do they explain the work before starting?
Yes. Tenzin walks customers through options and explains what he's doing during the repair.
How long are typical response times?
Multiple reviewers report 5-30 minute arrival; one emergency was reached within minutes of the initial call.
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Last updated 2026-09-13