Rooter-Man
Strong technicians like Jerome and Marko deliver fast emergency response and honest work, often at competitive rates. However, the business splits sharply on diagnostics: some reviewers praise transparent pricing and quick turnarounds, while others report shock at camera inspection fees (one cited $480 for drain camera alone), aggressive follow-up calls after high quotes, and incomplete troubleshooting that led to repeat visits and ceiling damage. The 90% five-star rate masks real tension between exceptional field work and frustrating business practices around diagnostics and pricing clarity. Service quality varies by technician and situation. Jerome handles emergency leaks and valve work smoothly within promised windows. Yet multiple one-star reviews describe being quoted $20,000 for work that needed only snaking, aggressive phone follow-up, and inadequate initial diagnosis (e.g., insufficient water depth when testing drains). After-hours emergency fees ($70 mentioned) are explained by staff but not always waived. The business appears strong on execution but weak on upfront honesty about total cost.
