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Master Drain and Water Works

Updated 2026-08-13 · 10,714 reviewed · 300 listed · Scored from 199 Google reviews · How we rank ›

5.0(199) 91 composite score See reviews on Google ✓ Google-verified
Emergency PlumbingGas FittingBathroom & Kitchen Plumbing RemodelLeak Detection & Pipe RepairPlumberDrain & Sewer CleaningBackflow Prevention & TestingWater Heater Installation & Repair

Google-verified199 Google reviews

Master Drain and Water Works
Services
Emergency Plumbing, Gas Fitting, Bathroom & Kitchen Plumbing Remodel
Reviews
199

What recent reviews say

Vitaliy and his team deliver emergency repairs and large replacements with speed and upfront honesty. Customers consistently report same-day response, fair quotes, meticulous cleanup, and follow-up help with rebates. Work ranges from drain clearing and leak repair to full water main and sewage pipe replacement, completed on schedule with no surprises.

Praised for
  • Same-day or next-day response
  • Fair, transparent pricing
  • Clean, professional work
  • Responsive leadership
  • Completed as promised
punctualfair-pricingresponsiveupfront-quotesclean-workskilled-staffreliablequick-responsehonest-assessment
Best for: Homeowners needing emergency drain or water line repairs, and major replacements like water mains or sewage pipes.
Think twice if: No caveats grounded in the review text.

Strengths

  • Same-day emergency response
  • Upfront pricing with no upsells
  • Hands-on leadership from Vitaliy
  • Thorough cleanup and site protection

Worth knowing

  • Vitaliy manages the company and often appears on jobs
  • Technicians named include Vladimar and Walter
  • Leader helps customers apply for city rebates and follows up until approval
  • Work crew uses drop sheets and masking to contain mess
  • Repairs completed in same shift when possible (kitchen drain unclog plus faucet fix in two hours)

What reviews say by service

Emergency Plumbing
Same-day response to leaks and backups; diagnosed and fixed within hours.
Drain & Sewer Cleaning
Cleared blocked drains and sewer lines even when standard snaking failed; roots removed professionally.
Leak Detection & Pipe Repair
Quickly diagnosed and replaced broken joints and faulty kitchen fittings; found and repaired hard-to-access leaks.
Water Heater Installation & Repair
No specific water heater work mentioned in reviews.
Bathroom & Kitchen Plumbing Remodel
Fixed leaky faucets, kitchen sink drains, and under-sink repairs with minimal structural damage.
Backflow Prevention & Testing
Professional backflow prevention installation; customer stayed water-free during heavy rain.

How it compares

  • Rated 5 against a 4.85 average across the 166 drain & sewer cleaning businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

How we scored this

How We Score
Star rating 99
Review volume 100
Review recency 100
Review sentiment 81
Profile completeness 75
Verification 30

Rating breakdown

5
198
4
0
3
0
2
1
1
0

Common questions

How fast can they respond to an emergency leak or drain backup?
Typically same-day response; one customer reported a plumber arriving within 90 minutes of calling about a sewer backup, and another was serviced the morning he called with a leak.
Do they provide a quote before starting work?
Yes. Reviewers report detailed, upfront quotes with no hidden charges, and no pressure to add unnecessary services.
Will they help with rebates or permits?
Yes. The owner has helped customers apply for city rebates (one customer received $1,200 from Toronto) and follows up until approval.
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Last updated 2026-08-13